Cybercom developed and implemented a BPM solution for a major Telecoms Operator (Telenor) to streamline their order management system. This award winning process design realized many benefits with the new BPM system (Spider)– both hard metrics and softer ones related to the users perception of a more stimulating and productive environment. Listed below are some areas of benefits and their outcome due to Spider.
Particularly interesting is that the Build Net unit has been able to increase its order handling capacity by 400%, while reducing the staff by 30% in the same time period.
The Spider project has realized benefits within all business drivers for the project. The advantages of the solution are:
- Standardization of processes and products
- Enables convergent business process between Mobile & Fixed operations
- Enables automation
- Increased order handling efficiency enables better customer driven investment strategies
- BPM platform enables shorter introduction time of new product processes
Telenor is now taking new steps as to converge more functions in the infrastructure process, and is using part of the same business drivers and goals as were used when the common build net unit was established.